Frequently Asked Questions
Q: What are your hours of operation?
A: We are open Monday-Friday from 8am to 4:30pm. Evening appointments are available - please call to schedule an appointment.
Q: What is your linen policy?
A: Linens do not need to be laundered prior to return. Do not fold up linens with leftover food, decor, debris, etc. Do not fold up linens that are damp, as this will cause mold & mildew to permanently damage the linen. Renter will be responsible to pay additional replacement charges for all linens returned with non-removable stains, tears, cuts, burn holes, wax, etc. Hangers must be returned or additional charges will be apply.
Q: What is the "Damage Waiver"?
A: The customer is responsible for any and all damage to the rental equipment while it is in their possession. By accepting the "Damage Waiver" it is possible to limit severely or erase completely, your liability for the equipment you have rented. Terms and conditions do apply and they are stated completely on Page 1 of your rental contract. We would be most happy to provide those letters to you before reserving the equipment and answer and questions you might have. The damage waiver charge is currently 10% of the rental equipment.
Q: Is delivery required?
A: Delivery is required on a few rental equipment such as large arbors, frozen drink machine and any tent larger than a 20x20.
Q: What is the rental policy on dinnerware?
A: All dinnerware - china, glassware, flatware, etc. - must be returned rinsed free of food & beverage and dry - to avoid additional cleaning charges. Please return dinnerware in the same crates, boxes, etc. they were packed in. The Renter is responsible for shortages and damages including broken, cracked, chipped, etc.
Q: What are your delivery rates?
A: Delivery rates are based on the address, excluding weekends, holidays, after hours, etc. We deliver throughout the general KC Metro area, however cities outside of our radius - the calculation is based on total miles, hours for delivery/pickup and how many staff members is required to complete the job. Delivery rates for weekends, holidays, after hours, etc. will be based on the time of delivery/pickup and how many staff members is required to complete the job. Please call for additional information.
Q: Are there any other fees related to deliveries and pickups?
A: All deliveries and pickups must be at ground level, dock level, curbside, etc. If the use of elevators, stairs, and distance in excess of 25yards is required, additional labor charges will apply.
Q: Is setup and teardown of equipment included?
A: Setup and teardown is only included on tent rentals - unless weekends, holidays, after hours, etc. is required. Other labor services offered is charged in full hour increments per person at $38 an hour. This would include tables, chairs, staging, dance floor, lighting, pipe & drape, arches/arbors, carnival equipment, etc.
Q: Do you charge a security deposit?
A: Yes, a security deposit is accessed on most rental equipment but not all. Security deposits are refundable - at the end of the contract - as long as the equipment is deemed 'free & clear' of shortages, damages, etc. Security deposits are refunded in the same form of payment as the rental fees are paid. Check refunds require a minimum processing time of 4-6weeks.